Siesta Software Solutions

Meeting the Software Needs of School Systems and Local Governments

Siesta Support Services

Siesta Software Solutions offers superior technical support. Your annual license fee includes technical support via our online form.

Support options include:

  • Assitance in building your databases
  • On-site training
  • Periodic upgrades as they become available

Unlimited technical support, included with the price of your software, is available via e-mail, internet file transfers, online tutorials,
phone support, and on-site service. Siesta reserves the right to select the most efficient and effective method to provide the support.

Support requests will be handled in the following order:

Priority #1: Data is being corrupted
Priority #2: Program is encountering run-time errors or server errors, but data is not being corrupted
Priority #3: Report, projection and/or query is giving false information, but data is not corrupted
Priority #4: Modification is suggested for a routine, but routine is providing accurate information
Priority #5: New routine is being requested that does not require a change in file structure
Priority #6: New routine or modification is requested that requires a change in the file structure

If you are a customer and need technical support, please click here.